We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate a return, please contact us at info@shopshonen.co. Kindly note that all returns must be sent to our Singapore office.
If your return request is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@shopshonen.co.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved. If approved, store credit will be automatically issued to your account within 10 business days. Please note that it may take some time for the credit to appear in your account.
If more than 15 business days have passed since your return was approved and you have not received your store credit, please contact us at info@shopshonen.co
